Consumer Protection: Laws and Policies

Paper Code: 
PAD 423-B
Credits: 
4
Contact Hours: 
60.00
Max. Marks: 
100.00
Objective: 

Course Objective:

  • To understand National and International dimensions of Consumer Welfare in the era of globalization and liberalization.
  • To create awareness about various provisions of Consumer Protection Act, 1986 and related laws having bearing on Consumer Protection.

 

Course

Learning outcome (at course level)

Learning and teaching strategies

Assessment Strategies

Paper Code

Paper Title

PAD 423-B

Consumer Protection: Laws and Policies

CO. 107. Comprehensive understanding about the existing law on

consumer protection in India

 

CO. 108. Understand and analyze Consumer Protection Laws and Policies

 

CO. 109. Students will be aware of the basic procedures for handling consumer dispute.

 

CO. 110. Students will be able to appreciate the emerging questions and policy issues in consumer law for future research

 

Pedagogical methods such as class room lectures and students-teacher interactions, group discussion, quiz, seminar and assignment etc will be used.

Learning activities for the students:

Self learning assignments, Effective questions, Simulation, Seminar presentation, Giving tasks.

 

Class test, Semester end examinations, Quiz, Solving problems in tutorials, Assignments, Presentation, Individual and group projects

 

 

 

10.00

Introduction to Consumer Protection, Socio-Political, Economic and Legal Dimensions of Consumer Protection, Consumer Rights and Responsibilities

 

12.00

Consumer Protection Act,1986, Sale of Goods Act, 1930,  the Drugs and Cosmetics Act, 1940, the Indian Standards Institution (Certification Marks) Act, 1952.

 

14.00

The Prevention of Food Adulteration Act, 1954; Essential Commodities Act, 1955; The Monopolies and Restrictive Trade Practices Act, 1969; Food Safety and Standards Act, 2006.

14.00

Authorities related to Consumer Protection and Redressal Agencies in India- Department of Consumer Affairs, Consumer Protection Council, Consumer Courts, Center for Consumer Studies, National Consumer Helpline.

10.00

Consumer Protection – International Scenario; UN Guidelines for Consumer Protection, International Consumer Protection and Enforcement Network (ICPEN)

 

Essential Readings: 

Essential Readings:

  • Chaudhary, R.N.P., Consumer Protection Law – Provisions and Procedure, Deep & Deep
  • Publications, New Delhi 2005.
  • K. N. Bhatt Suresh Misra and Sapna Chadah, (Ed.), Consumer, Consumerism and Consumer Protection, Centre for Consumer Studies in collaboration with Abhijeet Publications, Delhi,2010.
  • Rajyalakshmi Rao, Consumer is King, 4th Edn., Universal Law Publishing Co., 2015
  • S.S.Singh, Suresh Misra and Sapna Chadah, (Ed.), Consumer Education and Empowerment,Centre for Consumer Studies in collaboration with Abhijeet Publications, Delhi, 2010.
  • Suresh Misra and Sapna Chadah, (Ed) Emerging Perspectives in Consumer Welfare: Twenty Five Years of the Consumer Protection Act, IIPA, 2012
  • Suresh Misra and Sapna Chadah, (Ed), Consumer Protection in India: Issues and Concerns,IIPA, 2012
  • Suresh Misra, Sapna Chadah and Mamta Pathania, (Ed), Consumer Concerns in 21st Century-Socio-Legal Perspectives, IIPA, 2012
  • Suresh Misra, Sapna Chadah and Mamta Pathania, (Ed), Consumer Protection in India:
  • Policies and Case Studies, Concept Publications, 2012 Syllabi for 44th APPPA (July 2018-April 2019)35

 

References: 

Suggested Readings

  • Agarwal V.K., Consumer Protection –Law and Practice, BLH Publishers Distributors Pvt. Ltd.,New Delhi, 2000.
  • Landmark Judgments on Consumer Protection Universal Law Publishing Co. Pvt. Ltd., 2005.
  • Majumdar P.K. Law of Consumer Protection in India, Orient Publishing Company, New Delhi,1999.
  • S.S.Singh & Chadah Sapna “Consumer Protection in India: Some Reflections, IIPA, New Delhi,2005.
  • Sapna Chadah “Responsibility of Service Provider” Yojana, February, 2009, pp31-32.
  • Sapna Chadah, “Accountability of Service Providers: Contributions of Consumer Protection Law” published in IJPA Vol. LII, No. 3, July-September 2006, pp. 459-477
  • Saxena Anurag Consumer Protection in India- A study of Implementation Strategies, APPPA Dissertation, IIPA, 2004.
  • Singh Gurjeet, Law on Consumer Protection in India – Justice within reach, Deep and Deep Publication, 1996.
  • Singh, S.S. et.al, “The Impact of Third Amendment to CPA on the working of State Commissions and District Forums. (Report) IIPA, 2006.
  • Suresh Misra & Sapna Chadah, “Good Governance and Consumer Welfare: Empowering Consumers’ through Education” in R.P.C.S. Rajaram, Dr. M. Jeyakumaran, K. Durai & S.Yavanarani Edited Book Consumer Protection and Welfare published by kalasalingam University, Krihnankoli & Snams Book House Pvt Ltd., Chennai, 2008, pp 92-96
  • Suresh Misra “Market and Rural Consumer” Yojana, February, 2009, pp. 43-44
  • Suresh Misra, Sapna Chadah and Mamta Pathania “Evaluation Report on Impact and Effectiveness of Consumer Protection Act, 1986”, Centre for Consumer Studies, IIPA, New Delhi, 2013
  • Suresh Misra, Sapna Chadah and Mamta Pathania “Report on Assessment of Wastage of Food and Ostentatious Behaviour during Social Gatherings (Marriage/etc.) in National Capital Region Delhi ”, Centre for Consumer Studies, IIPA, New Delhi, 2011
  • European Commission. "Health and Consumers". European Commission. Retrieved 2 August 2014.

 

Academic Session: 
2021-22
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