Consumer Protection: Laws and Policies

Paper Code: 
PAD 423-B
Credits: 
4
Contact Hours: 
60.00
Max. Marks: 
100.00
Objective: 

Course Objective: To understand National and International dimensions of Consumer Welfare in the era of globalization and liberalization; elaborate and integrate various provisions of Consumer Protection Act,1986 and related laws having bearing on Consumer Protection.

 

Learning Outcomes:

  • Comprehensive understanding about the existing law on consumer protection in India
  • Understand and analyze Consumer Protection Laws and Policies
  • Students will be aware of the basic procedures for handling consumer dispute.
  • Students will be able to appreciate the emerging questions and policy issues in consumer law for future research

 

10.00

Introduction to Consumer Protection, Socio-Political, Economic and Legal Dimensions of Consumer Protection, Consumer Rights and Responsibilities

 

12.00

Consumer Protection Act,1986, Sale of Goods Act, 1930,  the Drugs and Cosmetics Act, 1940, the Indian Standards Institution (Certification Marks) Act, 1952

14.00

The Prevention of Food Adulteration Act, 1954; Essential Commodities Act, 1955; The Monopolies and Restrictive Trade Practices Act, 1969; Food Safety and Standards Act, 2006..

14.00

Authorities related to Consumer Protection and Redressal Agencies in India- Department of Consumer Affairs, Consumer Protection Council, Consumer Courts, Center for Consumer Studies, National Consumer Helpline

10.00

Consumer Protection – International Scenario; UN Guidelines for Consumer Protection, International Consumer Protection and Enforcement Network (ICPEN)

 

Essential Readings: 
  • Chaudhary, R.N.P., Consumer Protection Law – Provisions and Procedure, Deep & Deep
  • Publications, New Delhi 2005.
  • K. N. Bhatt Suresh Misra and Sapna Chadah, (Ed.), Consumer, Consumerism and Consumer Protection, Centre for Consumer Studies in collaboration with Abhijeet Publications, Delhi,2010.
  • Rajyalakshmi Rao, Consumer is King, 4th Edn., Universal Law Publishing Co., 2015
  • S.S.Singh, Suresh Misra and Sapna Chadah, (Ed.), Consumer Education and Empowerment,Centre for Consumer Studies in collaboration with Abhijeet Publications, Delhi, 2010.
  • Suresh Misra and Sapna Chadah, (Ed) Emerging Perspectives in Consumer Welfare: Twenty Five Years of the Consumer Protection Act, IIPA, 2012
  • Suresh Misra and Sapna Chadah, (Ed), Consumer Protection in India: Issues and Concerns,IIPA, 2012
  • Suresh Misra, Sapna Chadah and Mamta Pathania, (Ed), Consumer Concerns in 21st Century-Socio-Legal Perspectives, IIPA, 2012
  • Suresh Misra, Sapna Chadah and Mamta Pathania, (Ed), Consumer Protection in India:
  • Policies and Case Studies, Concept Publications, 2012 Syllabi for 44th APPPA (July 2018-April 2019)35

 

References: 
  • Agarwal V.K., Consumer Protection –Law and Practice, BLH Publishers Distributors Pvt. Ltd.,New Delhi, 2000.
  • Landmark Judgments on Consumer Protection Universal Law Publishing Co. Pvt. Ltd., 2005.
  • Majumdar P.K. Law of Consumer Protection in India, Orient Publishing Company, New Delhi,1999.
  • S.S.Singh & Chadah Sapna “Consumer Protection in India: Some Reflections, IIPA, New Delhi,2005.
  • Sapna Chadah “Responsibility of Service Provider” Yojana, February, 2009, pp31-32.
  • Sapna Chadah, “Accountability of Service Providers: Contributions of Consumer Protection Law” published in IJPA Vol. LII, No. 3, July-September 2006, pp. 459-477
  • Saxena Anurag Consumer Protection in India- A study of Implementation Strategies, APPPA Dissertation, IIPA, 2004.
  • Singh Gurjeet, Law on Consumer Protection in India – Justice within reach, Deep and Deep Publication, 1996.
  • Singh, S.S. et.al, “The Impact of Third Amendment to CPA on the working of State Commissions and District Forums. (Report) IIPA, 2006.
  • Suresh Misra & Sapna Chadah, “Good Governance and Consumer Welfare: Empowering Consumers’ through Education” in R.P.C.S. Rajaram, Dr. M. Jeyakumaran, K. Durai & S.Yavanarani Edited Book Consumer Protection and Welfare published by kalasalingam University, Krihnankoli & Snams Book House Pvt Ltd., Chennai, 2008, pp 92-96
  • Suresh Misra “Market and Rural Consumer” Yojana, February, 2009, pp. 43-44
  • Suresh Misra, Sapna Chadah and Mamta Pathania “Evaluation Report on Impact and Effectiveness of Consumer Protection Act, 1986”, Centre for Consumer Studies, IIPA, New Delhi, 2013
  • Suresh Misra, Sapna Chadah and Mamta Pathania “Report on Assessment of Wastage of Food and Ostentatious Behaviour during Social Gatherings (Marriage/etc.) in National Capital Region Delhi ”, Centre for Consumer Studies, IIPA, New Delhi, 2011
  • European Commission. "Health and Consumers". European Commission. Retrieved 2 August 2014.

 

Academic Session: